Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer FREE shipping for orders over P8,500.00.

Shipping option	Estimated delivery time	Price
Luzon (up to 10kg)	3 to 7 business days	₱300 - 1,4000
Visayas (up to 10kg)	1 to 5 business days	₱260 - 1,300
Mindanao (up to 10kg)	3 to 7 business days	₱300 - 1,350

Local pick up

You can skip the shipping fees with free local pickup at our Mandaue City location, if you reside in the following municipalities: Cebu City, Mandaue City, Lapu-Lapu City, Talisay City, Consolacion, Cordova, and Minglanilla.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our pick up hours are 9 AM to 5 PM on Mondays through Fridays. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at kikiandfriends.ph@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Read our full return policy.

We accept returns up to 7 working days after delivery, if the item arrived damaged, or is the not the correct item you ordered. We will only accept the return if the product is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. We do not accept change-of-mind returns or exchanges.

In the event that your order arrives damaged in any way, please email us as soon as possible at kikiandfriends.ph@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at kikiandfriends.ph@gmail.com.